Key account managers offer ExecuJet customers comprehensive support.
ExecuJet Europe is offering a key account manager service for aircraft management clients which will channel all departmental issues such as operations, charter, maintenance, completions and accounting through one dedicated contact.
Eight key account managers are based in locations including Zurich, Geneva, London, Moscow and Kiev. The team is headed up by European director of account management Andreas Pfisterer who has been with ExecuJet Europe for almost 10 years.
Gerrit Basson, md, says: “This is a significant investment on our part, but takes our customer service to new industry levels. Our clients now receive a highly personalised service resembling a boutique private banker approach, where their key account managers support them across all services related to their aircraft.
“The service is being well accepted and our customers are very satisfied. We look forward to expanding our team as our fleet grows.”
In addition, ExecuJet is adding a range of aircraft to its European managed and charter fleet, including a Dassault Falcon 7X and a Bombardier Challenger 300, both being based in Copenhagen and available for charter, plus two managed Gulfstream G550s based in Switzerland.
Separately, CAE has signed a multi-year contract renewal with ExecuJet Aviation Group for business aviation training on more than 40 aircraft types including models from Bombardier, Cessna, Dassault, Gulfstream, Hawker Beechcraft, Boeing, Airbus and Embraer.
ExecuJet pilots from the US, Europe, the Middle East, Africa and Australia will train at CAE centres in locations worldwide.
“We are very pleased with the high quality instruction and flexible service our pilots are receiving at CAE centres worldwide,” says Quintin Cairncross, group flight ops director. “We have come to rely on CAE for the training and safe operations that we pride ourselves on.”